terms & conditions

rights of revocation and return

The sale of tickets for a concert, musical, theatre, sports or other leisure event does not constitute a distance contract within the meaning of § 312 g Para. 2 No. 9 BGB. This means that tickets are excluded from exchange and return. KUNST BLOCK BALVE reserves the right to withdraw from the mediation contract in case of obvious price errors as well as in case of impossibility of the mediated service and in cases of force majeure. In case of unavailability of the mediated service, KUNST BLOCK BALVE will inform the customer immediately about the unavailability. If KUNST BLOCK BALVE itself is the organizer, it shall immediately refund to the customer any services already rendered by it. In the event of cancelled or postponed events, claims for reimbursement of the ticket price shall only exist against the respective organizer. These shall be governed by the respective General Terms and Conditions of the Organiser or by the statutory provisions.

Tickets may only be returned if the event is cancelled or postponed. However, if the event is relocated, tickets may only be returned if the new event location is unreasonable for the customer taking his interests into account. In addition to the general terms and conditions of the respective organizer, the general terms and conditions of the respective organizer shall apply. Cancellation/transfer will be announced by the respective organizer as soon as possible via his homepage and, if possible, also via e-mail, the daily press, radio, the homepage of the ticket office and upon telephone enquiry. Before major expenses for the visit (travel pp.) it is strongly recommended to check the homepages or call Kunst Block Balve on the day of the event. If KUNST BLOCK BALVE itself is the organizer, the customer will be refunded the full ticket price (but not the shipping and handling fee) upon presentation of the original tickets (no copies). Otherwise, the general terms and conditions of the respective organizer and the statutory regulations shall apply. The tickets must be returned to the advance booking office where they were purchased. In case of loss of tickets no refund is possible. KUNST BLOCK BALVE will refund ticket prices only for its own events. Kunst Block Balve does not refund ticket prices for events organised by other organisers. Further expenses, which have to be reimbursed to the customer due to mandatory legal regulations, will be reimbursed upon presentation of the original proofs.

With the purchase of the ticket I agree that KUNST BLOCK BALVE may send me emails with information about upcoming events and add me to the KBB guest list. I can revoke my consent at any time by e-mail to contact@kunstblockbalve.com, by telephone or by post. I have the possibility to withdraw my consent by using the unsubscribe link in every email I receive.

Click here to read the general data protection guidelines.